1. How is cloud deployment maintained?
With cloud deployment, the system runs on the Alibaba Cloud platform and is centrally maintained, updated and availability-guaranteed by the platform provider; customers need not worry about the underlying environment.
2. How is on-premise deployment maintained?
With on-premise deployment, the system runs in the customer’s data center, and the platform provider provides deployment, inspection, fault handling and upgrade support per the service agreement; server configuration (GPU, storage) is prepared per the platform’s configuration checklist. In either mode, data is protected by backup and recovery mechanisms.
3. Applicable scenarios for O&M assurance
| Scenario | Assurance method |
|---|---|
| Cloud customers | Central O&M by platform side |
| On-premise customers | On-site / remote support |
| Data security | Backup and recovery mechanisms |
4. Applicable conditions and scenarios
- Cloud customers enjoy central O&M by the platform side
- On-premise customers receive on-site / remote support per agreement
- Fault response and data assurance follow service terms
5. Notes
Specific response time and support scope are subject to the service agreement; it is recommended to clarify O&M service levels during the solution phase.